The application and renewal process for commercial lines is time-consuming and frustrating for insureds and agents alike. TIG Advisors is one of the agencies that previously struggled with this process. Fed up with the manual, paper-heavy method, the agency sought out the latest and greatest tech to make the application and renewal process easier for their clients and their team.

TIG Advisors chose Indio, the industry-leading application and submissions management platform, to turn their insurance application process into a modern, digital experience. To learn more about their decision to implement Indio and how the platform is a win-win for both their agents and insureds, I sat down with their Senior Client Manager Marissa Spencer.

Adam Bratt: Can you tell me about the day-to-day struggles you experienced prior to Indio?

Marissa Spencer: Previously we would partially fill out an application for the insured and either scan it back in or forward the application to the insured. They would then print it, fill it out, sign it, scan it back in, and email it back to us. It was a cumbersome process on both ends of the spectrum. What we were looking for was something to make this process more streamlined. Something you could handle on the go, rather than being at your home office. Those were the key points in our decision to use Indio for our new business and renewal processes.

Adam: How has Indio solved these challenges?

Marissa: Our insureds can log in from mobile devices to display the information needed to complete the insurance application process. This leads to quicker response times from our clients and allows us to go back to the marketplace with the information sooner. We’re able to secure quotes earlier and provide that information to the insured for their approval to move forward in the process. Indio provides a nice jumpstart to the application process.

Adam: Would you say Indio has freed up your resources so you can focus more time on growing your business and servicing customers?

Marissa: Yes, absolutely. We’re able to spend much more time generating proposals, analyzing loss history, working on MOD master projections and those types of things that our clients are really interested in seeing since we're not spending as much time dealing with information gathering.

Read the full interview.